Your Fortress of Support

an elderly man in a wheelchair pushed by a care worker.

Frequently Asked Questions.

Our dedicated staff can answer your questions.
What is home care?

Home care is an opportunity to integrate personal and medical care into your care plan in the comfort of your home. You or your loved one may be eligible for our home health services including support, companionship and medical care from trained Care Specialists.

How do I know if I am eligible for home care?

You may qualify for home health care if you have a complex short- or long-term medical condition that makes it difficult to leave your home for care. Talk to your doctor about this option. You’ll need a prescription and approval from your insurance carrier.

How do I enroll? How long does it take?

Enrollment is easy as 1-2-3. Call, click or chat with an enrollment specialist that will match your needs with a caring professional. All you need is 15 minutes. The length of the enrollment process varies but can take 4-8 weeks depending on your insurance coverage. We do everything we can to keep the process rolling including weekly follow up with the insurance plans and regular patient updates.

What sets you apart from other home care agencies?

We go above and beyond. We’re invested in making the whole process as simple and as smooth as possible. That’s why we help you navigate enrollment and insurance, coordinate directly with your doctors, participate in patient-related conference calls, explain all available care options carefully and explicitly, provide personalized reminder calls in advance of assessments, conduct house calls for homebound patients, and follow up to ensure patient satisfaction.

Why would I choose home care instead of a nursing home or assisted living facility?

Home care means getting the care you need in the comfort of your home. It’s also an affordable alternative to nursing homes or assisted living facilities.

I’m interested in becoming an Ultimate Care Specialist.
Where do I apply?

Awesome! We’re always looking to grow our team. Head to our careers page for more information!

I would like to become a Home Health Aide, but I do not have experience in the field?

Congrats! There has never been a better time to enter the fast-growing home health field. Citadel offer free training and support to assist you in obtaining the credential of Certified Home Health Aide. Then your ready to work with our patients